Term and Conditions

Last Updated: January 1, 2024

Welcome to Electric Fireplace Store! These Terms and Conditions govern your use of our website, electricfireplacesale.com, and your purchase of our premium electric fireplace products. By accessing our site or making a purchase, you agree to these terms. Please read them carefully.

1. Introduction

Electric Fireplace Store (“we,” “us,” or “our”) is dedicated to providing high-quality electric fireplace solutions for homeowners, interior designers, and businesses worldwide. Our products combine innovative technology with elegant design to enhance your space with warmth and ambiance. These Terms and Conditions outline the rules and responsibilities for using our website and purchasing our products.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and in compliance with these terms.
• Not engage in any activity that could harm the website, our business, or other users.
• Review product specifications, measurements, and installation requirements before purchasing, especially for custom or specialty items.
• Ensure that any installation or use of our products complies with local safety regulations and guidelines.

3. Products and Services

We offer a curated collection of electric fireplace products, including but not limited to:

• Built-In Electric Fireplaces
• Electric Fireplace Heaters and Inserts
• Electric Log Inserts
• Multi-Sided and See-Through Electric Fireplaces
• Outdoor Electric Fireplaces
• Fireplace Accessories (e.g., Mantel Kits, Screens, Tools)

All products are described in detail on our website. We strive to display accurate images and specifications, but slight variations may occur. If you have questions about a product, contact us at [email protected] before purchasing.

4. Order and Payment Terms

4.1 Placing an Order

To place an order, you must be at least 18 years old and provide valid payment information. By submitting an order, you confirm that all details are correct. We reserve the right to cancel any order due to errors, fraud, or product unavailability.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. You authorize us to charge the total amount to your selected payment method at the time of purchase.

4.3 Order Processing and Shipping

Orders are processed within 1-2 business days. We ship globally, excluding Asia and select remote regions. Shipping options include:

• Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days after shipping.
• Free Shipping: Available for orders over $50 via EMS, with delivery in 15-25 business days after shipping.

Delivery times are estimates and may vary due to customs, weather, or other factors. Tracking information is provided once your order ships.

5. Returns and Exchanges

We want you to be satisfied with your purchase. Our returns and exchanges policy is as follows:

• Return Period: 15 days from the delivery date.
• Condition: Items must be unused, uninstalled, and in original packaging with all tags and accessories.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
• Non-Refundable Items: Original shipping charges are non-refundable, and the following items cannot be returned unless damaged or defective:
  • Electric Fireplace Inserts & Log Inserts
  • Built-In, Multi-Sided, and See-Through Electric Fireplaces (if installation has begun)
  • Clearance or final sale items

To initiate a return, contact us at [email protected] with your order details. Refunds are processed within 3-5 business days after we receive and inspect the return, and are issued to the original payment method.

6. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Electric Fireplace Store and protected by copyright laws. You may not use, reproduce, or distribute any content without our written permission.

7. Liability Limitations

Electric Fireplace Store is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability is limited to the purchase price of the product. We are not responsible for delays or issues caused by third parties, such as shipping carriers or customs.

8. Privacy and Data Protection

We value your privacy. Our Privacy Policy (available on our website) explains how we collect, use, and protect your personal information. By using our site, you consent to our data practices.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Canada. Any disputes will be resolved in the courts of Calgary, Alberta. We encourage you to contact us first at [email protected] to resolve any issues amicably.

10. Changes to Terms

We may update these Terms and Conditions periodically. The latest version will be posted on our website with the “Last Updated” date. Continued use of the site after changes constitutes acceptance of the new terms.

11. Contact Us

Thank you for choosing Electric Fireplace Store. We appreciate your trust and are committed to providing you with exceptional products and service.