FAQ

We specialize in a wide variety of electric fireplaces to suit different needs and spaces. Our collection includes:

• Built-in electric fireplaces for seamless integration
• Electric fireplace inserts for existing fireplace openings
• Electric fireplace heaters for supplemental warmth
• Multi-sided and see-through models for room division
• Outdoor electric fireplaces for exterior spaces
• Plug-in models for easy installation
• Fireplace TV stands for entertainment centers
• And various accessories including mantels, screens, and tools

We’re proud to serve customers worldwide (excluding Asia and select remote regions). Our delivery options include: Please allow 1-2 business days for order processing before dispatch.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient payments.

Your satisfaction is our priority. We offer a 15-day return policy from the date of receipt:

• Items must be unused and in original packaging with all tags attached
• Contact our support team at [email protected] to initiate a return
• Refunds are processed once we receive the returned item
• Original shipping costs are non-refundable unless the return is due to our error

Absolutely! Our electric fireplaces are designed with efficiency in mind:

• Many models feature zone heating capabilities, allowing you to heat only the rooms you’re using
• Most units include adjustable thermostat controls
• Some models offer flame-only operation for ambiance without heat
• They convert almost all energy into heat with minimal waste

Most of our electric fireplaces are designed for easy DIY installation. However, the complexity varies by type:

• Plug-in models typically require no installation
• Built-in and insert models may require basic carpentry skills
• We recommend consulting a professional for complex installations or if you’re unsure
• All units come with detailed installation instructions

While our electric fireplaces provide excellent supplemental heat, we generally don’t recommend them as whole-house primary heat sources. They’re perfect for:

• Adding warmth to frequently used rooms
• Supplementing your existing heating system
• Creating cozy spaces in cooler months
• Providing ambiance with optional heat

Check individual product specifications for BTU output and room size recommendations.

We’re sorry to hear that! Please contact us immediately at [email protected] with:

• Your order number
• Photos of the damaged product and packaging
• A description of the damage

We’ll work quickly to resolve the issue and ensure you receive a replacement or refund.

Yes! Most of our electric fireplaces come with manufacturer warranties. The specific warranty terms vary by product, so please check individual product pages for details. Generally, warranties cover:

• Manufacturing defects
• Electrical components
• Structural integrity

Normal wear and tear or damage from improper use are typically not covered.

Proper maintenance ensures years of enjoyment:

• Always unplug before cleaning
• Use a soft, dry cloth for the exterior
• Clean glass surfaces with appropriate glass cleaner
• Keep vents clear of dust and debris
• Avoid using abrasive cleaners or chemicals
• Refer to your specific model’s manual for detailed care instructions