Delivery Information

At Electric Fireplace Store, we understand that your new electric fireplace is more than just a purchase—it’s the centerpiece of your cozy moments and cherished memories. That’s why we’ve streamlined our delivery process to ensure your order arrives safely and promptly, no matter where you are. Based in Calgary and serving customers across the globe (excluding Asia and select remote regions), we offer reliable shipping options tailored to your needs.

Order Processing & Delivery Timeline

We pride ourselves on efficiency and care. Here’s what you can expect after placing your order:

  • Order Processing: Your order is processed within 1-2 business days. Our team carefully checks each item to ensure it meets our high standards before dispatch.
  • Shipping Methods: We partner with trusted carriers like DHL, FedEx, and EMS to deliver your electric fireplace right to your doorstep. See below for detailed options.
  • Delivery Times: Depending on your chosen shipping method, delivery typically takes between 10 to 25 days after dispatch. Please note that delivery times may vary based on your location and any unforeseen circumstances (e.g., weather delays).

Shipping Options

Choose the shipping method that best fits your timeline and budget:

Standard Shipping

Carrier: DHL or FedEx

Cost: $12.95 (flat rate)

Delivery Time: 10-15 days after dispatch

Ideal for customers who want a balance of speed and affordability. This option includes tracking and insurance for peace of mind.

Free Shipping

Carrier: EMS

Cost: Free on orders over $50

Delivery Time: 15-25 days after dispatch

Perfect for budget-conscious shoppers who don’t mind a slightly longer wait. Enjoy no shipping fees while still receiving reliable service.

Returns & Refunds

Your satisfaction is our priority. If you’re not completely happy with your purchase, you can return it within 15 days of receipt. Here’s what to know:

  • Items must be in original condition, unused, and in their packaging.
  • Contact our support team at [email protected] to initiate a return.
  • Refunds will be processed once we receive the returned item, excluding shipping costs (unless the return is due to our error).

We aim to make returns as hassle-free as possible, reflecting our commitment to your comfort and trust.

Why Choose Our Delivery Service?

As a Calgary-based company with a global reach, we combine local values with international expertise. Our delivery options are designed for homeowners of all kinds—from millennials in cozy apartments to empty-nesters redesigning their spaces. Whether you’re a DIY enthusiast or a design-conscious individual, we ensure your electric fireplace arrives ready to transform your home with warmth and style.

Thank you for choosing Electric Fireplace Store. We’re here to help you create those unforgettable moments, one delivery at a time.